Refund policy

The Art of the Return: A Gentleman's and Lady's Guide

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At a glance

• 14 days from delivery to return a sealed, unused piece.
• Faults, damage and wrong items are always covered.
• When it's our mistake, we pay the postage.
• Returns travel as plainly as orders do.

Changed your mind

You have 14 days from the day your order is delivered. Email us at shopkeeper@anothertoyshop.com with your order number before you send anything back. That's all the proof of purchase we need.

We can accept a return when the piece is:

• sealed, with the factory seal unbroken

Once we approve it, we'll email you a return label and instructions. Postage for a change-of-mind return is yours, and we'll deduct it from your credit.

Toys are personal. Once the seal is broken, we can't take a piece back. That's for everyone's sake.

Please write to us before posting anything. Returns sent without approval can't be processed. If one arrives, we'll email you to work out what happens next.

Faults, damage and wrong items

Check your order when it arrives. If a piece is faulty, damaged or not what you ordered, email us within 14 days of delivery with your order number and a couple of photos. We'll replace it or issue you a store credit to order something else.

For a faulty piece, we'll send the replacement as soon as we've seen your photos. You don't need to wait for the old one to reach us.

What can't be returned

• Opened toys.
• Personal care items (lubricants, cleaners, condoms) once opened.
  
• Sale items, if you've changed your mind.

Refunds and credit

We check every return within 3 business days of receiving it, and email you the outcome.

• Faults, damage and wrong items: issued as a store credit to your account upon approval.
• Change of mind: issued as store credit within 5 business days of approval.

If a return doesn't meet the conditions above, we can't refund it. We'll tell you why, and we can post it back at your cost.

Haven't heard from us 10 business days after we received your parcel? Write to us and we'll chase it.

Exchanges

Want a different piece? Return the original for credit, then order the new one. Faulty pieces are covered under Faults, above.

Before it arrives

Cancel before dispatch and you'll be refunded in full. If your parcel is late or missing, email us your order number and we'll chase the courier.

Discretion, both ways

Your order arrives in a plain box. Your return goes back the same way, with a neutral sender name and nothing on the label about what's inside.

Second thoughts are fine. We don't ask why.