Frequently Asked Questions
Toy Care & Maintenance
A good toy can last for years if you look after it. Cleaning it properly also protects you from irritation and infection. This guide covers cleaning, storage and lube compatibility for everything we sell.
The Golden Rules
- Clean before and after every use. Every time, including the first.
- Use a condom on toys you share or move between body areas. Never go from anal to vaginal use without cleaning or changing the condom.
- Dry completely before storing. Damp toys breed bacteria.
- Stop using a toy that feels sore, looks damaged or has changed texture.
Know Your Toy-Type
The type of toy decides how you charge it, how you use it safely and what extra care it needs.
Vibrators & Rechargeable Toys
- Check the waterproof rating before submerging. If it's splashproof only, wipe it clean.
- Make sure the toy is completely dry before charging.
- Use only the charger provided.
- Charge to about half every few months if you're storing it long term.
- Use the travel lock so it doesn't switch on in your bag.
- Take batteries out of replaceable-battery toys before storing them.
Anal Toys
- Always use a flared base. Anal toys without one can get lost inside the body.
- Use plenty of lube. The anus doesn't self-lubricate.
- Use a condom for easier cleanup and better hygiene.
- Clean thoroughly after every use.
Know Your Material
The material decides how you clean it, which lube you can use and how long it lasts.
Silicon
The most popular body-safe choice. Non-porous, smooth and easy to clean.
- Clean: Warm water and mild unscented soap or toy cleaner.
- Lube: Water-based only. Silicone lube breaks down the surface of silicone toys.
- Store: Keep silicone toys apart. When they touch, they can bond and damage each other.
Plastic
Hard, smooth plastic, common in bullet vibrators and rigid toys.
- Clean: Warm water and soap, or toy cleaner. Wipe (don't submerge) if it isn't waterproof.
- Lube: Water-based or silicone-based.
- Avoid: Boiling and harsh chemicals.
Glass & Metal
Non-porous, easy to sanitise, and good for temperature play.
- Clean: Warm water and soap, toy cleaner, or diluted isopropyl alcohol.
- Lube: Water-based or silicone-based.
- Inspect: Check glass for chips and cracks before every use and bin it if damaged.
- Temperature play: Warm or cool in water. Never use a microwave or freezer.
Storing Your Toys
- Store them clean and completely dry.
- Keep each toy in its own cotton pouch or bag. Avoid airtight plastic, which traps moisture.
- Keep toys apart so they don't touch, especially silicone and jelly.
- Choose a cool, dry spot away from sunlight.
- Keep them somewhere private and out of reach of children and pets.
Cleaning Products
Safe to use
- Mild unscented soap and warm water
- Purpose-made toy cleaner or wipes
- Diluted isopropyl alcohol on non-porous toys (glass, metal, hard plastic)
Avoid
- Bleach and harsh household cleaners
- Scented or antibacterial soaps
- Alcohol on silicone or porous toys
When to Replace a Toy?
Bin it if you notice:
- A sticky, tacky or powdery surface
- Cracks, tears, chips or rough spots
- Discolouration or a smell that won't wash out
- Reduced power, odd noises or overheating
If a toy has been used with a partner and can't be fully cleaned, replace it.
Need Help?
Not sure how to care for a particular toy? Message us with the product name and we'll help.
Contact us: shopkeeper@anothertoyshop.com
This guide is general care information. Follow the manufacturer's instructions for your specific toy. If you have pain, irritation or signs of infection, see a healthcare professional.
Secure Payment
How long does it take to process an order?
Shipping and delivery
Every order leaves us in a plain box with nothing on the outside but your address. Here’s how long it takes to reach you.
Orders in Singapore
- Card and e-wallet payments go through instantly.
- We pack your order within one business day.
- It ships within 1–2 business days and usually arrives 2–3 business days after you order.
International orders
- We pack them just as quickly.
- Then they go through customs, so delivery takes 7–21 days, sometimes longer. It depends on where you are and the shipping option you choose.
- Some countries restrict adult products. Please check yours before you order.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping times and rates vary by location, and all available options will be shown at checkout.
Track Order
How can I check the status of my order?
Where’s my order?
1. Check your email
We email you when you place your order, and again when it ships. The second email has your tracking number and a link to follow your parcel. If you can’t find either email, check your spam or promotions folder.
2. Log in to your account
If you made an account, log in to see where your order is up to: processing, shipped or delivered.
3. Track it with the courier
Once your order has shipped, tap the tracking link in your email for live updates. You can also enter your tracking number on the courier’s website.
4. Ask the shopkeeper
Still can’t find it? Email shopkeeper@anothertoyshop.com with your order number and the email address you ordered with, and we’ll find out where it is.
If it’s taking a while, it isn’t lost. It’s just travelling incognito.
What should I do if my tracking hasn’t updated?
Tracking can take 24–48 hours to show up, and a little longer in busy seasons. If nothing has changed for more than 3 days, email shopkeeper@anothertoyshop.com and we’ll chase it up. Some parcels are just shy.
Orders & Shipping
Can I modify or cancel my order after placing it?
Can I change or cancel my order?
Yes, as long as we haven’t packed it yet. We pack most orders within one business day, so get in touch as soon as you can.
Before we pack it
We can:
- change your delivery address
- add or remove items
After we pack it
Once your order is packed or shipped, we can’t change it.
How to reach us
- Email
shopkeeper@anothertoyshop.com with your order number and what you’d like to change. The sooner we hear from you, the more we can do. - Telegram
Reach us at @anothertoyshop, and speak to the Shop Keeper!
How long does shipping usually take?
Standard shipping takes 1-2 business days. Delivery can take a little longer depending on where you are, and around busy times like Valentine’s Day and 11.11. Express is there for when you’d rather not wait.
Payment & Store Credit
How does Store Credit work?
What it is
Store credit is a balance in your Another Toy Shop account. You spend it here just like money, but you can’t exchange it for cash.
How you get it
- When you return something
- As a thank-you from us, or as part of a promotion
How to use it
Log in to your account before you check out. Your credit comes off your total, and if it doesn’t cover everything, you pay the rest by card or e-wallet.
Consider it a head start on another.
What payment methods do you accept?
We accept major cards, Apple Pay and popular e-wallets, and every payment is encrypted. On your statement, we show up as CHAN LEE ENTERPRISE. Very boring. Entirely on purpose.
Returns & Exchange
What is your returns and refunds policy?
Can I return something?
Yes, within 14 days of delivery, as long as the factory seal is unbroken. Toys are personal, so once a piece is opened, we can’t take it back. Faulty, damaged or wrong items are always covered.
Email shopkeeper@anothertoyshop.com with your order number before you send anything back, and we’ll send you a return label. Returns are refunded as store credit. The full details are in our returns & exchange policy.
It goes back in a plain box, and we won’t ask why.
How does Store Credit work?
Store credit works on anything in the shop and expires in 3 months. Log in before you check out and it comes off your total. If it doesn’t cover everything, pay the rest by card, PayPal, Apple Pay or e-wallet.
Account Info
Do I need an account to place an order?
No, you’re welcome to check out as a guest. An account lets you follow your orders, save your delivery details for next time, use any store credit you have, and earn Naughty Rewards.
How do I update my account details?
You can update your name, email, password, or saved addresses by logging into your account dashboard.
All changes are saved immediately and used for your future orders.